Support
Keep your dial tuned.
Get help with device authorization, the channel guide, playback, Programming Desk, account capacity, billing, privacy, or account deletion.
Device authorization
In the mobile or television app, choose Get Started. BSCCBL displays a short device code and opens the secure authorization page in your browser. Complete the approval there, return to the app, and allow it a moment to tune your guide.
- If the browser does not open, choose Authorize This Device again.
- If a code expires, return to the app and request a new one.
- Never send a device code or approval link to another person.
Account access
BSCCBL uses one-time sign-in links instead of reusable passwords. Request a fresh link from the sign-in screen and open it on the same device. If the link expires or was already used, return to the app and request another. Contact support if you no longer control the account email address.
Guide and playback
Select the program that is currently airing to tune that channel. Selecting a future program still tunes the channel's current broadcast; schedules run on a shared clock and do not start over when you join.
Playback uses the official YouTube embedded player and requires an internet connection. Video availability, advertising, captions, regional restrictions, and some player controls are provided by YouTube and the video's publisher. If a source becomes unavailable, return to the guide and try another channel while BSCCBL refreshes the affected schedule.
When captions are available for a video, open the playback controls and choose the closed captions control. Caption availability and language choices come from YouTube and the video's publisher.
Channels and Programming Desk
Programming Desk can create, edit, and remove channels. The Channel Store can add a prepared channel when your account has an open slot. The app explains when no capacity is available and does not create another channel until the account has room.
Mobile apps do not sell channel capacity or contain an external purchase link. Account and billing management remain available independently on the BSCCBL website.
Billing help
For a billing question, sign in at bsccbl.com and review the account's current channel capacity and subscription status. If the information does not match a completed payment, contact support with the account email and approximate transaction date. Never email a full card number, bank information, or a payment secret.
Privacy and account deletion
Read the Privacy Policy for information about data handling, retention, and your choices. To delete an account, use Delete Account in the signed-in Account screen or email [email protected]. We verify account ownership by email before completing an emailed deletion request.
Feedback and accessibility
Use Send Feedback inside BSCCBL when you can still reach the app. For an accessibility problem or an issue that prevents app access, email support and describe the screen, control, assistive technology, device, and app version involved.